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Industry-first SBC correlation

The session border controller (SBC) is kind of like a ‘black box’ when it comes to Teams Phone performance. It’s notoriously hard to see into — meaning when issues originate there, you can’t easily pin down the root cause.

Not anymore. With our latest update to Vantage DX, you can now correlate AudioCodes SBC records with Microsoft call quality data to identify exactly where and when quality issues were caused by the SBC. Vantage DX is the only Teams Phone monitoring solution to give you this level of insight.

View your correlated SBC/call quality data with a single click:

  • Filter by individual calls to see call quality and SBC data together
  • Eliminate the need to manually compare and contrast raw data from separate systems Set up custom notifications to actively monitor specific SBC performance relative to call quality metrics

To speed troubleshooting, in addition to visibility of the Call Quality Dashboard, Vantage DX gives you rich visibility of the SBC to see:

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Multiple SBCs and the IP address of any devices between them

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Source and destination of calls

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SIP trunk connectivity and PSTN performance

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SBC congestion and dropped packets

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Call quality insights and alerts

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Drop in Teams Support Tickets

Our cost model indicates that up to 60% of potential issues can be mitigated with proactive monitoring.

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Reduction in IT Support Costs for Organisations with over 1000 Users

For organizations with over 1,000 users, proactive monitoring can halve the amount of IT support labor required.

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Decrease in Required Staffing for an Organization with over 10,000 Users

Organizations with over 10,000 users can expect proactive monitoring and enhanced diagnostics to cut required support staff by 2/3, so they can be refocused on other initiatives to transform your business.

What is the Value of Proactive Microsoft Teams Monitoring?

Teams downtime has a significant cost. See how we can help!

Driving Value for MSPs

Optimize Microsoft 365
and Teams Services

Ensure top-tier performance for Teams services, including Teams Phone and Teams Meeting Rooms.

Get Proactive

Minimize downtime and enhance the user experience by identifying and addressing issues before they have an impact.

Maximize
Client ROI

Deliver a superior service helping clients get the most of their investments in Microsoft Teams.

Ensure Service
Operations Efficiency

Gain the tools needed to streamline workflows, improve productivity, and make informed decisions quickly.

Welcome to the hot seat

Users expect Microsoft productivity solutions to work on demand — wherever they are, whenever they want.

Various Microsoft Native Tools Vantage DX
All in one console
Monitoring
Proactive monitoring with synthetic testing No Yes
Incident alerting with custom thresholds No Yes
Monitor all users and license types No Yes
Visibility
Unified visibility of all participants in a call including Teams users, Teams Phone users, and Teams Rooms No Yes
Network path tracing from user to Microsoft data center No Yes
SBC load and performance visibility for Teams Phone No Yes
Analytics
Correlation of all visibility data sources No Yes
Root-cause analysis No Yes
Advanced analytics and drill-down dashboard No Yes

Martello's Vantage DX

Martello’s Vantage DX is the only digital experience management solution purpose-built to enable frictionless Microsoft collaboration. It expands on and dramatically augments native Microsoft monitoring capabilities across Teams Meetings, Teams Phone and Teams Meeting Rooms

Proactive Detection

Identify problems before users are affected.

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Faster Resolution

Troubleshoot and fix issues in minutes instead of days.

SLA Enforcement

Meet user expectations with service-level agreements.

Cost Control

Optimize infrastructure and manage licenses to keep costs down.

Find and Fix Microsoft Teams Issues Fast!

Stay ahead of Microsoft Teams issues: detect early, fix fast, and improve user experience with Vantage DX.

Vantage DX self lead demo

Take a tour of our product

Try Martello
Brien Posey Headshot

Vantage DX Product Review

In his latest review, Brien Posey highlights how Martello Vantage DX bridges the gap left by Microsoft’s native tools — offering advanced proactive monitoring and real-time troubleshooting beyond basic Teams visibility.

Merrie L.

“Vantage DX unifies all call and communication reports into one, ensuring top MS Teams call quality with lowest possible network interruptions. End-to-end data visibility and ease of viewing insights on dashboards make it the best performing solution I tried so far.”

Julia

“Scalability, integrations and ease of navigating the platforms are its best features. Operating our call center without interruptions is one of our top priorities and Vantage DX enabled us to achieve it by improving our call response rates and optimizing MS Teams Phone Calling Plans.”

Suhaidi H.

“Vantage DX solved our dependency on support tickets opened by users, to find and solve issues. It is easy to implement and makes sure we get the best performance out of Microsoft applications; by collecting, combining and analyzing call data.”

Borhan K.

“Solve issues of hybrid deployment and configuration of Microsoft Exchange. Monitors email service and securing any cybersecurity risk that might happen to the server. Easy tools provided to integrate between HealthSet and Backpressure events.”

Get help with your Microsoft issues

Supporting your Microsoft collaboration solutions

Book a demo today

See what Martello’s Vantage DX can do for you.

Resources to Enhance Microsoft 365 and Microsoft Teams Performance

3 Power Moves to Crush Microsoft Teams Performance Troubles – Fast

Who Solves It Faster? Microsoft Native Tools vs. Vantage DX

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Blueprint - Optimize Teams Services for Peak Profitability

Optimize Teams Services for Peak Profitability

Strategies to improve efficiency, enhance service quality, and increase margins for long-term growth.

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