Goodbye firefighting,
hello proactivity
The only purpose-built solution to help you proactively manage Microsoft Teams and
Microsoft 365
Trusted by our Partners
Industry-first SBC correlation
The session border controller (SBC) is kind of like a ‘black box’ when it comes to Teams Phone performance. It’s notoriously hard to see into — meaning when issues originate there, you can’t easily pin down the root cause.
Not anymore. With our latest update to Vantage DX, you can now correlate AudioCodes SBC records with Microsoft call quality data to identify exactly where and when quality issues were caused by the SBC. Vantage DX is the only Teams Phone monitoring solution to give you this level of insight.
View your correlated SBC/call quality data with a single click:
- Filter by individual calls to see call quality and SBC data together
- Eliminate the need to manually compare and contrast raw data from separate systems Set up custom notifications to actively monitor specific SBC performance relative to call quality metrics
To speed troubleshooting, in addition to visibility of the Call Quality Dashboard, Vantage DX gives you rich visibility of the SBC to see:
Source and destination of calls
SIP trunk connectivity and PSTN performance
SBC congestion and dropped packets
Call quality insights and alerts
0%
Drop in Teams Support Tickets
Our cost model indicates that up to 60% of potential issues can be mitigated with proactive monitoring.
0%
Reduction in IT Support Costs for Organisations with over 1000 Users
For organizations with over 1,000 users, proactive monitoring can halve the amount of IT support labor required.
0%
Decrease in Required Staffing for an Organization with over 10,000 Users
Organizations with over 10,000 users can expect proactive monitoring and enhanced diagnostics to cut required support staff by 2/3, so they can be refocused on other initiatives to transform your business.
What is the Value of Proactive Microsoft Teams Monitoring?
Teams downtime has a significant cost. See how we can help!
Driving Value for MSPs
Optimize Microsoft 365
and Teams Services
Ensure top-tier performance for Teams services, including Teams Phone and Teams Meeting Rooms.
Get Proactive
Minimize downtime and enhance the user experience by identifying and addressing issues before they have an impact.
Maximize
Client ROI
Deliver a superior service helping clients get the most of their investments in Microsoft Teams.
Ensure Service
Operations Efficiency
Gain the tools needed to streamline workflows, improve productivity, and make informed decisions quickly.
Welcome to the hot seat
Users expect Microsoft productivity solutions to work on demand — wherever they are, whenever they want.
| Various Microsoft Native Tools | Vantage DXAll in one console | |
|---|---|---|
| Monitoring | ||
| Proactive monitoring with synthetic testing | Limited capabilities, requires Teams Premium License and Power BI | |
| Incident alerting with custom thresholds | ||
| Monitor all users and license types | ||
| Visibility | ||
| Unified visibility of all participants in a call including Teams users, Teams Phone users, and Teams Rooms | ||
| Network path tracing from user to Microsoft data center | ||
| SBC load and performance visibility for Teams Phone | ||
| Analytics | ||
| Correlation of all visibility data sources | ||
| Root-cause analysis | ||
| Advanced analytics and drill-down dashboard | ||
Martello's Vantage DX
Martello’s Vantage DX is the only digital experience management solution purpose-built to enable frictionless Microsoft collaboration. It expands on and dramatically augments native Microsoft monitoring capabilities across Teams Meetings, Teams Phone and Teams Meeting Rooms
Proactive Detection
Identify problems before users are affected.
Faster Resolution
Troubleshoot and fix issues in minutes instead of days.
SLA Enforcement
Meet user expectations with service-level agreements.
Cost Control
Optimize infrastructure and manage licenses to keep costs down.
Find and Fix Microsoft Teams Issues Fast!
Stay ahead of Microsoft Teams issues: detect early, fix fast, and improve user experience with Vantage DX.
Vantage DX Product Review
In his latest review, Brien Posey highlights how Martello Vantage DX bridges the gap left by Microsoft’s native tools — offering advanced proactive monitoring and real-time troubleshooting beyond basic Teams visibility.
Supporting your Microsoft collaboration solutions
Vantage DX
for Microsoft Teams
Optimize the Experience
Vantage DX
for Microsoft 365
Boost Productivity
Book a demo today
See what Martello’s Vantage DX can do for you.
Resources to Enhance Microsoft 365 and Microsoft Teams Performance
3 Power Moves to Crush Microsoft Teams Performance Troubles – Fast
Who Solves It Faster? Microsoft Native Tools vs. Vantage DX
Watch Now
Optimize Teams Services for Peak Profitability
Strategies to improve efficiency, enhance service quality, and increase margins for long-term growth.
Read now
Teams issues are inevitable – but your users don’t need to know that
Our previous blog gave a quick overview of an all-too real scenario involving poor Microsoft Teams performance and frustrated VIP users. The situation, picking up on our recent Power Moves…
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